Shipping & Returns
We're committed to making your experience with The Original Squatchee™ as smooth as possible—from the moment you place your order to the day your hat wall is complete. Below you'll find information about shipping, returns, refunds, and what to do if you ever need assistance.
SHIPPING
Processing Time
Orders are typically processed and shipped within 1 business day. Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow its journey.
Shipping Rates
We offer Free Shipping on all orders of $25 or more within the United States.
For orders under $25, shipping costs are automatically calculated during checkout based on the products you purchase and your shipping destination.
Shipping Methods
We currently ship exclusively within the United States using USPS.
USPS Ground Advantage
Estimated delivery: 3–6 business days
USPS Priority Mail
Estimated delivery: 2–4 business days
Orders that qualify for Free Shipping are shipped using USPS Ground Advantage.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
RETURNS
30-Day Return Policy
If you're not completely satisfied with your purchase, you may return it within 30 days of delivery.
Both opened and unopened products are eligible for return, provided they are returned in reasonable condition.
Return Shipping
We provide free return shipping on eligible returns.
Once your return request has been approved, we'll provide instructions for returning your order.
Refunds
After your returned item has been received and inspected, your refund will be processed to your original method of payment.
Please allow several business days for your financial institution to complete the refund after it has been issued.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or you believe you've received a defective product, please contact us as soon as possible.
We'll work quickly to make it right, including providing a replacement or refund when appropriate. Return shipping for damaged or defective items is covered by us.
THIRD-PARTY PURCHASES
If you purchased The Original Squatchee™ through Amazon or another authorized retailer, returns and exchanges must be handled according to that retailer's return policy.
Please contact the retailer directly for assistance with orders placed through third-party sellers.
STILL HAVE QUESTIONS?
If you have any questions about shipping, returns, or your order, we're happy to help.
Please visit our Contact Us page and we'll get back to you as soon as possible.